kiet-nh https://res.cloudinary.com/ducs1mdnm/image/upload/expert-avt/kiet-nh.png

Kiet Ngo

Total Job

12,002

Time Total

Kiet is a veteran in the IT industry with over 10 years of experience in IT service management. He has a strong background in software development management and is an expert in Atlassian tools. Early in his career, Kiet worked as a Software Development Manager at a local software firm. He was responsible for managing and delivering software projects to clients in the Asia-Pacific region. During this time, he developed a deep understanding of the software development process and how to apply IT service management principles to improve efficiency and effectiveness. Later, Kiet focused on becoming an ITSM expert and Atlassian tool expert. He is now certified as an Atlassian Certified Master, a DevOps Solution Architect and an ITIL Specialist. He is also a Professional Scrum Master. Kiet's expertise in IT service management and Atlassian tools enables him to help clients improve their software development processes, implement ITSM best practices, and adopt Atlassian tools. Kiet is a highly motivated and results-oriented individual. He is passionate about helping organizations improve their IT service management practices.

Tag

Download

Certifications

ITIL Expert

Lorem ipsum dolor sit amet, consectetur adipiscing elit

Atlassian Certified Expert

Atlassian Certified Expert is Atlassian's most prestigious Certification. Atlassian Certified Experts hold at least four Atlassian Certified Professional-level credentials, demonstrating their expertise across multiple Atlassian products

Portfolio

Download

2021 - Present

Founder & CEO

AgileOps

As Founder and CEO, Kiet oversees the operation and development of AgileOps. Under his leadership, AgileOps has seen explosive growth, in terms of both talent pool and customer portfolio. Helped clients migrate from various ITSM systems to Jira Service Desk: ServiceNow, Salesforce desk.com, Zendesk, ConnectWise. Coached Agile teams to make the most of their Atlassian products such as Jira Software, Confluence, and Jira Service Management. Coached DevOps teams to adopt and implement CI/CD best practices that utilize AWS infrastructure. Helped business teams adopt the right Agile/DevOps tools (Jira, Confluence, Jira Service Management, Jenkins, SonarQube, Docker, Artifactory) and frameworks (Scrum, Kanban, XP for Agile and ITSM/ITIL) to drive their projects and organization to success.

2017 - Present

Freelancer

Upwork

Clocked almost 12,000+ hour of experience with 100+ happy Upwork clients, specializing in work related to Atlassian products, DevOps tools and practices, Agile methodologies Worked with a variety of enterprises, including Canon, Roblox, Survey Monkey, Rubrik, Couchbase, attaining 100% customer 5-star rating with great testimonials Earned Top-Rated Plus Badge (top 3% performers on Upwork) by building an impressive reputation with a proven history of success with multiple clients

2020 - Present

Co-founder & Board of Directors Member

Beesightsoft

Started as a senior software engineer, later promoted to team leader to manage a small engineering team of up to. Invited to BoDs and co-founding member after less than one year. Scaled up the team to 70+ staff in 3 years, revenue stream exceeding $2M with very limited resources. Led cross-functional engineering team adopting Agile & DevOps best practices to deliver projects on schedule, within declining budget constraints, while improving quality and timeliness. Defined and implemented standardized engineering practices by rolling out Agile frameworks such as Scrum, Kanban & XP

2009 - 2012

Developer

TNH Solutions

Created custom feature-rich and high performance desktop apps by implementing cutting-edge technologies such as 2D/3D graphical engines, TCP custom servers, media streaming, data synchronization, file synchronization. Carried out R & D in new technologies, frameworks & libraries on Microsoft stack, 3D programming and Adobe Flash/Flex.